FAQs

How do you lathe cut a vinyl record?

We take your music from digital audio file and cut it into a blank record. This process is similar to the process used to create lacquer vinyl masters.

Our lathe uses a heated diamond stylus to minimize any background noise and produces a deep, lasting groove that will stand up to the usual wear and tear but also extreme use like scratch DJing.

The procedure results in a direct cut, high quality, unique piece of vinyl. Every lathe-cut disc is a like master in that the music is recorded direct-to-vinyl in real time.

The drive unit for our German lathe is the Technics SP-10MK2 Turntable, which operates within +/-0.03% (wow and flutter) of rated speed even under the load produced by the cutter head.

 

How does the quality compare to a pressed record?

If your audio has been professionally mastered, it’s unlikely you will be able to hear the difference from a pressed vinyl record.

We are fully equipped to process audio files to facilitate their vinyl transcription if you do not have vinyl masters.

Another misnomer with lathe cut records is that they don’t last as long as pressed vinyl. This is only true of cut acetate. The blanks we use will last just like the rest of your record collection.

 

Creating your own covers and labels

If you want to design your own artwork for your personalised record we recommend using Canva. It's a free online design tool with lots of different designs to choose from. We've made some blank templates to get you started:

12" Record Cover

10" Record Cover

7" Record Cover

12" and 10" Centre Labels

7" Centre Labels

 

If you'd like to use your own software please use the following specifications:

Cover Artwork (Square, 300DPI, PDF)

12″ – 300mm

10″ – 270mm

7″ – 180mm

Centre Label Artwork (Circular, 300DPI, PDF)

12″ & 10″ – 100mm diameter

7″ – 94mm diameter

 

Will I receive a proof of my artwork?

If you require a proof of your covers and labels, please mention this in the comments box in the checkout stage. We can make one revision free of charge.

 

My files are too large, how can I get them to you?

If your files are too large to be uploaded when you place your order then you can send them to us directly. The best way to do this is via the free online file sharing website WeTransfer. Please quote your order number when sending any files so we can match up your assets.

 

I want to send my own audio, what files should I use?

If we can play it, we can cut it!

Just get it to us as the highest quality file you can achieve. WAV, AIFF, MP3, OGG, FLAC, M4P, AAC, ALAC and WMA. If your file format isn’t listed here, we are able to convert it.

We can also cut records from the following: other records, tapes, VHS, quarter inch tape, half inch tape, cassette, DAT, MD and CD.

 

How do I share a Spotify playlist?

Sharing a Spotify playlist is super easy. Watch the video below to find out more.


Do you do Short Runs?

The short answer is, sometimes! Get in touch with us to check availability.

 

Do you ship internationally?

Unfortunately, we do not currently ship internationally.

 

My record was damaged in transit, what should I do?

Our records are sent via Australia Post and all packages are eligible for compensation if damaged in transit. If your record was damaged in transit please let us know as soon as possible and follow the steps below:

  • Present the damaged item and the packaging at a Post Office for a damage report to be completed (only the person to whom the item is addressed can present the item). Please note that not all Post Offices are able to complete damage reports. Please ask at your local outlet or look for Post Offices listed as Post Shops or Business Hubs in the Australia Post locations and hours tool.
  • Australia Post retail staff will submit a Customer Service Complaint on your behalf (you’ll need to leave the item and all packaging with our staff for processing).
  • Provide supporting documentation as requested. This may include proof of identity, a statutory declaration, receipts for postage or the item itself, and other item details.

In cases where compensation (including Extra Cover) may be payable, Australia Post generally pay compensation to:

  • the sender:
    • for domestic items that are not received (lost)
    • for all items sent overseas; or
  • the recipient, for items sent domestically and received with damaged or missing contents.

Notwithstanding the above, if a particular party provides Australia Post with a waiver, they will pay compensation to the other party instead.

For more information head to the Australia Post website.

Not finding the right questions?

Contact us now:

phonolab45@gmail.com

0435 300 901